Friday, December 11, 2009

GREAT Customer Service!

This holiday season I've done approximately 99% of my Christmas shopping online. And I have almost enjoyed it. Somewhat.

I do NOT like shopping, but this hasn't been too awfully bad.

About a month or so ago I ordered a pair of red salt and pepper shakers. (Okay, so they were sort of a gift for me, but that's beside the point.) They reminded me of the green salt and pepper shakers that my grandma used to keep on her stove when I was younger. Except these are smaller...and red, instead of green. But I really like them. I wanted salt and pepper shakers to keep on the island for when I needed a quick dash of salt and/or pepper, so that I didn't have to go to the cooktop or over to the table just to get a little flavor enhancer.



Anyway, they arrived and I was pleased as punch! Instead of running them through the dishwasher first, I washed them by hand. After drying them, I left them on a towel on the countertop so that they would COMPLETELY dry, because we all know that salt and pepper get clumpy and sticky when they go into a wet shaker.

About an hour or so after I put them there, I was in the living room, watching TV. I heard a little scraping noise, then silence, another scraping noise, then silence again. I looked up just in time to see MARINA knocking the red GLASS pepper shaker onto the tile floor.

Yes, it shattered...into hundreds of teeny tiny pieces. Marina looked at me, then looked at the red glass stretching over a 100 square foot or more area. I moved her to a safe location, then began to clean up the mess.

I swept the floor with a regular old-fashioned broom and dustpan. I swept it with an electric broom. I swept it again with the traditional broom, then once again with the electric broom. Then I mopped, hoping that I would pick up any remaining teensy weensy shards of glass.

Once I was pretty satisfied with the clean up, I began to think about what I was going to do with a salt shaker.



Finally, last Monday I called Gooseberry Patch, from where I had ordered these shakers. I explained the situation to them and asked if I could buy the pepper shaker only. The wonderful woman I spoke with said that her computer showed that they had 200 sets in stock and she would check with the warehouse manager and get back to me.

A couple of days later I had a message on the answering machine from Gooseberry Patch. Regina, the gal I spoke with, told me that they had a red pepper shaker for me and it would only cost me shipping. They were NOT CHARGING ME FOR THE PEPPER SHAKER.

I called her back and asked her if I heard right. She indicated that I did. I would just need to pay the shipping charge ($3.23). Period.

I thanked her profusely and told her how much I appreciated their customer service, and that it was rare in this day and age.

Did I mention that the salt and pepper shakers were part of my very first order from Gooseberry Patch???

I will definitely be ordering from them again!

4 comments:

PERBS said...

How wonderful!!!! Shows you people do have the Christmas spirit.

Gooseberry Patch said...

Thanks for this post, Cindi...we really appreciate your kind words and hope you enjoy that pepper shaker! :)

PERBS said...

Just stopping by to let you know my new blog addy:

Postcard Memories From Paulie

Hope you will drop by . . .

冬天 said...
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